Shipping options and prices are displayed at checkout. We cannot guarantee Monday delivery, as weather conditions may prevent us from shipping over the weekend. Please note that order processing time may be extended during holiday time periods such as Christmas (Nov-Dec) and Valentine’s (Feb). We do not ship in August. We reserve the right to ship orders based on current transit weather conditions to ensure optimal product arrival. For this reason we do not ship out items on Fridays so they do not sit over the weekend.
We are not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments due to an incorrect address will be the responsibility of the customer.
We work hard to ship out all orders as quickly as possible. We process orders in the order they are received. Standard Shipping & Free Shipping orders do not have a guaranteed delivery date. As our chocolates are handmade, large orders may require some additional processing time.
Due to increased volume during holiday periods such as Christmas and Valentine's, shipments may require 1-2 days additional processing time so order early!
We are not responsible for any delivery delays caused by the carrier, such as weather delays, mechanical delays, etc. Carriers are experiencing longer than usual delivery times. Please plan accordingly.
For international shipments we are not responsible for any international customs fees, duties, clearance, tariffs, import taxes or any other fees assessed by any local office. We are also not responsible for any delays due to customs. We may need to hold orders and wait to ship if the destination temperature is deemed too hot, we apologize but want to ensure chocolate is received in optimal condition.
Our main shipping days are Monday, Tuesday and Wednesday. We may at our discretion, depending upon the destination and the weather conditions, choose not to ship out orders on any other day. The reason for this is to prevent the chocolates from melting and/or getting held up at a shipping facility that is not temperature controlled. It is in our best interest for you to receive our delicious chocolates in optimum condition. During holiday periods, we try our best to ship orders every day of the week.
Contact us with any questions or concerns.